Frequently asked questions

What institutions ask about Soren Education — including the launch itself.

Do students need to install anything?

No. Everything runs in the browser — on phones students already own. They do need a free Soren account (created once at sorenchat.com with Google), which is what keeps every identity verified.

What happens if we miss a payment?

Paid features pause for students and teachers, but nothing is deleted — never students, courses or files. You get a 7-day grace period; after 30 days total unpaid the institution enters Deletion Review, where Soren staff (a human) decides. Admins keep access throughout to pay and restore.

Is the AI Tutor safe for students?

It answers from their own textbooks first, shows the source page, and admits when the textbook doesn’t cover a question instead of inventing. Usage limits per tier prevent marathon sessions. It’s a tutor with a curriculum, not an open chatbot.

What does Storage Only mode mean?

An institution can run without the AI Tutor and pay only for storage — all stored GB at the storage-only rates (৳7.50 down to ৳5.00 per GB). Everything else (courses, files, members) keeps working. Switch back any time as a plan change.

Can we pay with bKash?

Yes — bKash, Nagad, Rocket and Upay. Submit the transaction ID from the Billing tab; Soren staff verifies and approves. Every taka lands in your billing history.

When is Soren Education launching?

The platform is in final preparation and launches soon. This site is already sharing the docs, FAQs and full product overview — subscribe for the announcement, or contact [email protected] if your institution wants to be in the pilot batch.